Answers to common questions
Still curious about something? Start a chat via email or call us. We're happy to walk through measurements, installation plans, or shipping timelines.
How long does shipping take?
Orders cut before noon ET ship the next business day. Ontario and Quebec deliveries average 2-3 days, while West Coast and Atlantic provinces take 4-6 days.
Can I order custom sizes?
Yes. Runners are cut to the inch from standard widths. Turf orders can be trimmed to your measurement or shipped with extra material for onsite adjustments.
What surfaces work with your runners?
Vinyl and rubber-backed runners grip tile, sealed concrete, vinyl plank, and laminate. For unfinished concrete, add double-sided tape around the perimeter.
Do you offer installation?
We do not install, but we provide step-by-step guides and can recommend local pros in major cities. Email hello@rugbasics.com with your postal code to get suggestions.
How do returns work?
Unused stock lengths return within 30 days. Custom cuts ship with non-returnable trim, but we will accept full-length returns minus the cut fee. Start the process through the shipping & returns page.
Do you ship to the United States?
Not yet. We currently serve Canadian addresses only, but you can arrange pickup from our Quebec warehouse if you have a courier.
Need more detail?
Browse our guides for in-depth how-tos or reach the support team.